Shipping policy

Shipping Policy

  1. Shipping Areas
    We ship to all of mainland Spain, the Balearic Islands, the Canary Islands, and other countries within the European Union.
    We do not ship to non-EU territories without prior consultation.
  2. Preparation and Delivery Times
    Order Preparation: All orders are prepared and shipped within 1 to 3 business days after payment confirmation.
    Delivery Time Mainland Spain: 1–3 business days from warehouse dispatch.
    Delivery Time Balearic/Canary Islands: 7–15 business days.
    Delivery Time Rest of the EU: 2–10 business days, depending on the destination.
    Delivery times are estimates and may be affected by holidays, shipping delays, or seasonal high demand.
  3. Shipping Costs
    Shipping costs are automatically calculated during checkout based on the weight, volume, and destination of the order.
    Orders over €1,000 net: Free shipping within mainland Spain.
    Orders below this threshold: Shipping costs will be charged and displayed before checkout.
    Special rates will apply for shipments to islands and EU countries and will be shown during checkout.
  4. Order Tracking
    Once your order leaves our warehouse, you will receive an email with the tracking number to check the delivery status on the shipping company's website.
  5. Shipping Issues
    Package damaged upon receipt: You must photograph the packaging and the damaged items at the time of delivery and contact us within 48 hours at info@nbbtools.com to arrange for a replacement or refund.
    Lost package: We will file a claim with the shipping company. In case of confirmed loss, we will issue a refund or send a new order at no additional cost to the customer. Incorrect address provided by the customer: If the package is returned to the warehouse due to an incorrect address, the customer will be responsible for the reshipping costs.
  6. Warehouse pickup: If you prefer, you can pick up your order at our warehouse by appointment, free of charge. Contact us to arrange a pickup time.
  7. Returns and return shipping costs:
    - Within the legal 14-day withdrawal period or the extended voluntary period of up to 30 days: If the return is due to the customer's voluntary decision and there are no product defects, the customer will cover the return shipping costs.- Only in the case of a defective or damaged product, or an incorrect shipment by our company, will we cover all return shipping costs.