General Conditions


Buying in is very simple. Just follow the steps below:

Choothe category and subcategory where the product(s) you want to buy is located.


Visualize the product(s) you are interested in. Through a click you will get an enlargement of the photograph; some products have several photographs. You can also check its description, composition, reference and price.


Select a product, the number of units and add the item to the basket. You can then choose to continue shopping or process order.


If you want to keep shopping, repeat the process. If you want to place the order, click on the place order button to start the purchase process.


Introduce all the data that is requested, shipping address and billing and make sure they are correct.


Select a payment method: Visa, PayPal or Bank Transfer.


Confirms the order and proceeds, where appropriate, to payment.


Yes will receive an email confirming your order.



In which countries can you buy online?

You can currently make your purchase in Spain, Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.


Do items be replenished with the indication "out of stock"?

If an item is out of stock, we will try to replenish it as soon as possible. If there is no stock, on the web it would indicate that it is sold out.


Will I receive the same product I see in the photo?



Is it possible to receive periodic information in my email with the latest news and offers from

Yes. Simply by accessing "Newsletter" you will receive information about the latest news from


Can I unsubscribe from the Newsletter?

En the "Newsletter" section you can unsubscribe in a simple way. Cover the data and select "send".


How can I make sure I have made my purchase right?

Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact


Can I remove any items from my order?

Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.


Can I cancel my order?

If, you can cancel your order by calling Customer Service at +0034 930164822 (from 9am to 5pm Monday to Friday).

What should I do if I get a defective item? only sells items in perfect condition, so if, exceptionally you get an item with a defect, contact


What should I do if I get the wrong item?

If you ever mistakenly receive an item that you haven't ordered, contact



What payment method can I use to make my purchase?

We have the following means of payment: Visa, American Express, Mastercard, PayPal and Bank Transfer.


Why can my credit card be declined?

Yy card may be declined for one of the following reasons

The card may be expired. Check that your card does not exceed the validity date.


Yes the card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.


Yes any data entered may be incorrect. Check that you have correctly filled in all the necessary fields.


Is it safe to use my credit card on the web?

Yes, the data is transmitted in SSL encrypted form. The payment system will be made through the secure payment gateway PayPal.






Where can I receive my order?

Yes receive it at the address you choose (home, work, etc.)


Can the country of delivery be different from the country of purchase?

The country of delivery always has to match the country of purchase.


How long will it take for my order to arrive?

If you live in the peninsula, the delivery time is 5 working days, unless the order is placed on Saturday, Sunday or holiday, in which case the order will be processed on the first working day after the day of placing the order. For destinations such as the Canary Islands, balearic islands, Ceuta and Melilla, and the rest of Europe, the delivery time is approximately 10 days.


How much do I have to pay for shipping?

Shipment costs to the Peninsula, Balearic Islands, Ceuta and Melilla are 4.03 EUR + VAT.
Shipment costs for the Canary Islands are 20.19 EUR + VAT.
Shipment costs for Portugal are 13.1 EUR + VAT.
For the rest of Europe, shipping costs are 15.46 EUR + VAT.


How do I know where my order is?

To know the status of your order, please contact our Customer Service department at the number +0034 930164822 (from 9am to 5pm from Monday to Friday).


What is the home delivery process?

We will send you a confirmation email when your order is going to leave the warehouse and the carrier will contact you to inform you of the delivery of the order.




How do I return an item?

To request an online return with collection at your home write to us at the address specifying the order number (which you will find in the order confirmation email), an address for collection and the details of the items you want to return.
After verifying the data, we will send a carrier within the next 72 hours (whenever possible). To arrange the collection, the transport company will contact you.


What is the deadline to make a return?

For any return, you have a period of fourteen days from placing the order.


Do I have to pay anything for my return?

Backs on are always free.


How will I receive the amount of my return?

Once the return is approved, you will receive the amount in the same way in which you made your purchase.


What will I receive the amount of my return?

After approving the return (the items must be in perfect condition and have the inner labels) you will receive a confirmation email indicating that the amount will be credited to your account (the same payment method you used to pay) in a few days. Remember that the credit card payment always depends on your bank.


What to do if my return amount is incorrect?

Yo contact us at we will fix the problem as soon as possible. e reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were received.